Soake were brilliant to deal with.... efficient and addressed a slight 'blip' very effectively and with courtesy! Would recommend to anyone and I will make a future order for a walking style brolly. Would love the design I've ordered in a walking umbrella. Love the quirky Rachael Taylor design.... individual and stylish! I ordered the 'Sunshine' brolly .... love the design; makes me smile... I don't particularly like rain, but, I'm looking forward to using it and we all need a foldaway brolly for the Great British weather!